Conditions of sale
Welcome to the Sibillana website, the official online shop of the Sibillana brand owned by La Rocca ss.
The products on sale on sibillana.it/.com are sold and invoiced by La Rocca, a simple company, with headquarters in Rocca 12, 63858 Montefortino Fm, a company registered with the Chamber of Commerce of Fermo at no. REA FM 250538 of the Company Register, CFP VAT n. 02365440441.
For any information regarding orders, shipments and, more generally, any purchase, you can contact Sibillana customer service at the following numbers.
Customer service email: firstname.lastname@example.org
Customer service telephone: (+39) 0736 091690
from 8.30 to 12.30 and from 14.30 to 18.00 (Rome/Paris/Berlin time: GMT +1)
GENERAL CONDITIONS OF SALE
Art. 1 – Acceptance of the general conditions of sale and conclusion of the contract
The contract stipulated between La Rocca ss (hereinafter "Sibillana") and the Customer (i.e. the individual, natural person, who makes the purchase on the official Sibillana websites, whether entrepreneurial or professional) must be considered concluded with the acceptance of the order by part of Sibillana. In the event of non-acceptance of the order, Sibillana will in any case promptly notify the Customer.
By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions (hereinafter the “Conditions”).
These Conditions may be printed or saved on a durable medium, in compliance with the provisions of the art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
Art. 2 – Purchase methods
The products offered for sale by Sibillana are only those present on the Sibillana.it/.com website at the time the Order is placed, as described in the relevant information sheets.
In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, for example. by color and size (also based on the browser and monitor used to access the Site and view the images).
To place an Order, the Customer must complete the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also request La Rocca ss, where desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree no. 633/1972.
Art. 3 – Prices and payment methods
The prices indicated on the Site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the Site or these Conditions. The following payment methods are available:
For payment, the customer can use the Paypal circuit according to its specific methods
In cases of purchasing goods with credit card payment method, the transaction can take place through the secure server of the payment gateway chosen by Sibillana. In no case and at no stage of the payment will Sibillana be able to know the information relating to the Customer's credit card, transmitted via a protected connection directly to the website of the banking institution that manages the transaction. None of Sibillana's computer archives will retain such data and therefore under no circumstances can Sibillana be held responsible for any fraudulent or improper use of credit cards by third parties at the time of payment.
Art. 4 – Delivery of products and related costs
The purchased products will be delivered to the address indicated by the Customer in the Order within the terms indicated on the Site from the acceptance of the Order by Sibillana at the cost specifically indicated on the Site before sending the Order. When activated, Sibillana reserves the right to accept or reject deliveries requested outside Italian or European borders. In any case, for deliveries to be carried out outside Italian borders, shipping costs and delivery times may vary.
With regards to deliveries requested in countries not belonging to the European Union, any import customs costs will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to verify the costs and any import limits.
For non-EEC countries: in the event of a return by the customer, for goods that do not conform to the order, customs costs are borne by La Rocca ss (Sibillana); in the event of a return due to an error in the order by the customer, the customs costs are borne by the customer.
The delivery times indicated by Sibillana must be considered purely indicative and a delay compared to them does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.
Upon delivery of the products, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document.
- that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or metal straps).
Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately detected by placing a specific indication on the delivery document of the product to be returned to the courier.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document. The products purchased on the sibillana.it/.com website can also be collected directly from the Montefortino (FM) store
Art. 5 – Right of withdrawal
Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products. All products customized at the customer's request are excluded from this right.
To exercise the right of withdrawal referred to in the previous article 5.1, the customer must send La Rocca ss (Sibillana) a communication to this effect, within the terms indicated, to the following email address email@example.com Once the request for returned by La Rocca ss(Sibillana), the customer will receive instructions and methods for returning the goods. The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without there are signs of wear or dirt, in compliance with the following conditions:
in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, complements, etc.);
the product must be intact and returned in the original packaging, complete in all its parts including packaging and any documentation and accessories: labels, tags, tags, seals, etc...
the shipment, until the certificate of receipt in the warehouse indicated by Sibillana, is under the complete responsibility of the customer
in the event of damage to the goods during transport, Sibillana will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relevant reimbursement; the product will then be made available to the Customer, simultaneously canceling the withdrawal request;
Sibillana will not be liable in any way for damage, theft or loss occurring during or in any case in connection with the return shipment.
Sibillana, unless otherwise agreed with the customer, will refund the entire amount already paid, within 14 (fourteen) days of receiving the goods, through a cancellation procedure of the debited amount, using the same payment method used by the Customer for the initial transaction.
In any case, the Customer will not bear any costs as a consequence of said reimbursement. In any case, the Customer will lose the right of withdrawal in cases where Sibillana ascertains that:
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its external packaging and/or the original internal packaging;
the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, Sibillana will return the purchased product to the sender, charging the shipping costs to the sender.
Art. 6 – Guarantees
All products sold by Sibillana are covered by a 24 (twenty-four) month warranty for defects of conformity, pursuant to Title III of Legislative Decree. 206/2005. To benefit from warranty assistance, the Customer must keep the invoice, or the payment receipt, together with the transport document.
The warranty for defects of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the use and washing instructions present in and/or with the product.
In the event that, for any reason, Sibillana is unable to return a product under warranty to the Customer (restored or replaced), or if the repair or replacement is excessively expensive, also due to the value of the product, Sibillana will be able to proceed with the appropriate refund of the entire amount paid with termination of the contract.
In cases where the application of the guarantees requires the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
Art. 7 – Complaints and request for information
Any complaints or requests for information can be addressed to Sibillana at the following addresses.
Customer service email: firstname.lastname@example.org
Customer service telephone number: (+39) 0736 091690
Customer service telephone number (foreign): (+39) 3208538852
Art. 8 – Privacy
The personal data collected with the submission of the Order will be processed by Sibillana for the sole purpose of satisfying the express requests of the Customer, in compliance with Legislative Decree 196/2003 and the privacy information on the Site. Any further processing will be carried out only with the express consent of the Customer.
Art. 9 – Applicable law
The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the municipality of residence of La Rocca ss (Sibillana) will be competent to resolve the related disputes.
Art. 10 – Copyright
Trademarks, logos and other distinctive signs present on the Site belong to their respective owners. The use of trademarks, logos and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited. The contents of the Site are protected by copyright (texts, images and graphics).
Art. 11 – Agreement
The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the Site and the related conditions to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.
Art. 12 – Communications
All communications between the parties must be made in writing and sent to the other party's address indicated in the contract and in the order. Communications sent to the other party's email address, indicated on the Site and in the order, are also considered to be sent in writing. Communications relating to the validity or existence of this agreement must be sent exclusively by registered letter with acknowledgment of receipt.
Art. 13 – Language
The sales contract is drawn up in three versions: Italian, English and French. In case of discrepancies in the translation, the Italian version will prevail.